This Privacy Policy explains how Costable (“we”, “us”, “our”) collects, uses, and protects your personal information. By using our services or website, you agree to the terms of this policy.
1. Information We Collect
We may collect the following types of information when you use our website or services:
Personal details (name, email, phone number, address).
Project details (drawings, specifications, quotes, descriptions).
Payment information (processed securely by third-party providers, not stored by us).
Technical data (IP address, browser type, cookies, analytics data).
2. How We Use Your Information
We use your information to:
Provide cost advice, quote reviews, and tender pricing services.
Communicate with you about your project or enquiries.
Process payments for services.
Improve our services and website.
Comply with legal and regulatory requirements.
3. Sharing Your Information
We will not sell or rent your personal information to third parties.
We may share information only:
With trusted service providers (e.g. payment processors, IT support) who help deliver our services.
If required by law or to protect our legal rights.
4. Data Security
We use appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access. However, no system is 100% secure, and you provide data at your own risk.
5. Data Retention
We keep your data only for as long as needed to provide our services or as required by law.
Project documents and reports are normally retained for up to 6 years in line with UK business record requirements.
6. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (where legally permitted).
Object to or restrict how we use your data.
Withdraw consent where processing is based on consent.
To exercise your rights, email us at: Hello@costable.co.uk
7. Cookies
Our website uses cookies to improve user experience and analyse traffic. You can adjust your browser settings to block cookies, but some features of our site may not work properly.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their policies separately.
9. Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data:
Email: Hello@costable.co.uk