Privacy Policy.

Last updated: 24 August 2026

This Privacy Policy explains how Costable Ltd ("we", "us", "our") collects, uses and protects your personal information when you use our website or services.

1.Who we are

Costable Ltd is the data controller for the personal information described in this policy. Registered in England and Wales, company number 16536120, registered office 20 Wenlock Road, London, N1 7GU. If you have any questions about this policy or your data, contact us at hello@costable.co.uk.

2.Information we collect

• Personal details you give us (name, email, phone number, address).
• Project details (drawings, specifications, quotes, descriptions).
• Payment information (processed securely by third-party providers, not stored by us).
• Technical data (IP address, browser type, cookies, analytics data).

3.How and why we use your information

We only use your information where the law allows us to. Our lawful bases are:

• Performance of a contract: to provide cost advice, quote reviews and tender pricing services you have asked for, and to communicate with you about your project.
• Legitimate interests: to respond to enquiries, administer and improve our services and website, and keep our records accurate.
• Consent: for non-essential cookies and any marketing communications. You can withdraw consent at any time.
• Legal obligation: to keep business and tax records and comply with regulation.

4.Sharing your information

We will not sell or rent your personal information. We share information only with trusted service providers who help us deliver our services (for example website hosting, email, payment processors and analytics providers), and where required by law or to protect our legal rights.

5.International transfers

Some of our providers (for example Google, whose analytics and advertising services we use) may process data outside the UK. Where this happens, transfers are protected by UK adequacy regulations or appropriate safeguards such as the International Data Transfer Agreement or standard contractual clauses.

6.Data retention

• Enquiry records are kept for up to 2 years.
• Project documents and reports are normally retained for up to 6 years, in line with UK business record requirements.
• We keep other data only as long as needed to provide our services or as required by law.

7.Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (where legally permitted).
• Object to or restrict how we use your data.
• Withdraw consent where processing is based on consent.
• Data portability, where applicable.

To exercise your rights, email us at hello@costable.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

8.Cookies

Our website uses cookies to improve user experience and analyse traffic. Essential cookies are needed for the site to work. With your consent, we also use analytics cookies (Google Analytics) and advertising cookies (Google Ads) to understand how the site is used and measure our advertising. You can accept, reject or change your cookie choices at any time using the cookie banner, or adjust your browser settings.

9.Third-party links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their policies separately.

10.Changes to this policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated date.

11.Contact us

If you have any questions about this Privacy Policy or how we handle your data, email hello@costable.co.uk.