Terms & Conditions.

Last updated: 24 August 2026

1.Who we are

Costable Ltd, registered in England and Wales, company number 16536120, registered office 20 Wenlock Road, London, N1 7GU ("Costable", "we", "us"). Contact: hello@costable.co.uk, +44 7825 421686. These terms apply to all services we provide. By instructing us you agree to them.

2.Our services

We provide independent quantity surveying services, including cost estimates, tender pricing, bills of quantities, quote reviews, contract advice and related cost consultancy. Our estimates and advice are professional opinions of cost based on the information you provide. They are not guarantees of actual construction costs, tender outcomes or third-party prices. We do not verify the accuracy of drawings, specifications or contractor quotes supplied to us.

3.Prices and payment

• Fees are fixed and confirmed in writing before we start work.
• Prices shown to business customers are exclusive of VAT. For consumers, the total price including VAT is confirmed before you commit to buy.
• Payment is due in advance unless otherwise agreed in writing.

4.Your right to cancel (consumers)

If you are a consumer and you buy our services online, by phone or by email, you have the right to cancel within 14 days of the day we confirm your instruction, without giving a reason.

• To cancel, email hello@costable.co.uk with a clear statement that you wish to cancel. We will refund any payment within 14 days using your original payment method.
• Because we usually deliver quickly, we will ask for your express request to begin the service within the 14-day period. If you make that request and we fully perform the service (for example, we deliver your estimate or report), you lose the right to cancel once the service is complete.
• If you cancel after asking us to start but before the service is complete, you will pay a proportionate amount for the work done up to the point of cancellation.

5.Cancellation (business customers)

For business customers, once work has started fees are non-refundable except where covered by our guarantee in Section 6, and any agreed work carried out is chargeable.

6.Savings guarantee

Where our written service confirmation expressly includes a savings guarantee: if we do not identify savings equal to or greater than our fee, you do not pay that fee. To claim, you must notify us in writing within 7 days of receiving our report, with evidence of the alternative pricing relied on.

7.Our responsibilities and liability

• We will provide our services with reasonable skill and care.
• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded by law. Nothing in these terms affects your statutory rights as a consumer.
• Subject to the above, our total liability arising from a service is limited to the fee you paid for that service.
• We are not responsible for decisions, workmanship, pricing or conduct of contractors or other third parties, for cost changes after our report, or for errors in documents supplied to us.

8.Professional indemnity insurance

We hold professional indemnity insurance with Hiscox Insurance Company Ltd with a limit of indemnity of £250,000 each and every claim. Details are available on request.

9.Confidentiality

We treat your project information, drawings and pricing as confidential and keep every client's information strictly separate. We do not share your tender information with other clients.

10.Intellectual property

Reports, estimates and documents we produce are for your use on the project they were prepared for. We retain the intellectual property in our documents, templates and methods.

11.Complaints

If you are unhappy with any part of our service, email hello@costable.co.uk. We will acknowledge your complaint within 2 working days and aim to respond fully within 14 days.

12.General

If any part of these terms is found to be unenforceable, the rest remains in effect. A delay in enforcing any right is not a waiver of it. These terms are the entire agreement between us in relation to the services, alongside our written service confirmation.

13.Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, you also benefit from any mandatory protections of the law of the part of the UK where you live.